Privacy policy

1. Controller and scope

Trends172Tech LLC, an active Florida limited liability company in the United States, is responsible for this website and the services it provides directly. This policy covers trends172tech.com, Trends Projects, LUNA, and digital experiences that expressly link to this page.

When we operate a solution on behalf of a company, club, or organization, that entity may determine the purpose of certain data processing. In those cases, we act as a service provider and the customer agreement and privacy terms also apply.

2. Information we may process

• Account and contact data such as name, email, phone number, company, role, and profile image.
• Authentication, session, permission, organization, and security activity data.
• Content added to projects, agents, conversations, files, knowledge bases, reports, and support requests.
• Commercial and operational data such as proposals, budgets, invoices, recorded payments, licenses, tasks, and milestones.
• Technical data such as IP address, browser, device, error logs, performance, and service usage.
• Information a user chooses to provide through forms, email, WhatsApp, or other enabled channels.

3. How we use information

• Create and protect accounts, verify identity, and enforce roles and permissions.
• Provide, personalize, maintain, and improve contracted services.
• Handle requests, projects, support, operational communications, and commercial obligations.
• Prevent fraud, abuse, unauthorized access, and security incidents.
• Meet legal obligations and establish, exercise, or defend rights.
• Generate AI-assisted responses when a user activates a feature that uses artificial intelligence.

4. Artificial intelligence and providers

Some features may send the content required to technology providers to generate a response or complete a task. Depending on the activated service, these providers may include AI platforms, cloud infrastructure, databases, storage, email, and security services.

We apply data-minimization and access controls. Users should not enter secrets, sensitive categories, or third-party information unless they are authorized and the information is necessary for the contracted service.

5. When we share information

We may share information with providers that process data under our instructions; the customer or organization that owns the account; with consent; or when required for law, safety, or a corporate transaction.

We do not sell personal information for money and do not operate a cross-context behavioral advertising business.

6. Retention and security

We retain data as needed to provide the service, preserve legitimate records, and meet legal obligations. The period depends on the account, contract, and data type. Where appropriate, we securely delete or anonymize information.

We use reasonable administrative, technical, and organizational safeguards. No system is infallible; information about controls and vulnerability reporting is available on our Security page.

7. Rights and requests

Depending on the jurisdiction, a person may request access, correction, deletion, portability, restriction, or objection. To submit a request, email trends172tech@gmail.com. We may verify identity before responding and, when data belongs to a business account, coordinate the request with that organization.

8. Children

Our corporate website and commercial services are not directed to children under 13. Solutions for clubs, schools, or youth organizations must be used under customer administration and applicable authorizations. We do not knowingly ask a child to create an independent account without required controls.

9. Changes and contact

We will post changes here and identify the update date. Privacy questions or requests: trends172tech@gmail.com.